Home / Warranty



Warranty Promise
We at Selpic are committed to providing the highest quality product and the most friendly customer-service support to our customers and understand that our success can only be achieved from your complete satisfaction.

30-Day Money Back Guarantee
Selpic’s priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to Selpic within 30 calendar days of receipt of item(s).

12-Month Replacement Warranty
We will, at our discretion, replace or refund any product that proves to be defective.

Service life of inkjet cartridge is 6 months. Bad printing performance, printing content missing, ink clogging, etc may happen while exceeding service life (based on the ex-factory serial No). For the particularity of solvent basedink and service life, goods exchange is not allowed after delivery in principle, unless the problem is caused by the quality of inkjet cartridge itself.

If the inkjet cartridge is broken for individual fault, like crashing, water inflow, abnormal circuit due to not using standard charger, repair will be given depending on the extent of malfunction. Customer will be charged for repair cost (cost of labor, material, etc) if the inkjet cartridge can be repaired.

Lifetime Support Guarantee
We will provide lifetime support for all the Selpic products. Our customer service experts will be happy to answer any question and help with any issues.

Reliable and Friendly Customer Service
We support online chat and we are ready to respond within a 24-hour time frame. Please contact us at support@selpic.com for more details.