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Support

Return Policy

 

Cancellation

We accept order cancellation before the product is shipped. If the order is canceled successfully, you will get a full refund. We cannot cancel the order if the product is already shipped out. 

 

Returns

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without any contact. 

Customers will only be charged once only for shipping costs (includes returns); No restocking fee will be charged for the return of a product.

 

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If your refund application is approved, then your refund will be processed. Your refund will automatically go back to the original form of payment used for the purchase in several days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@selpic.com.

Please contact our Customer service at support@selpic.com to get the return address.

 

Shipping & Warranty

 

Shipping
Selpic offers Site-Wide Free Shipping and Free Taxes. We work with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, US UK, FR DE, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address and delivered in 10-20 business days.

 

Warranty Promise
We at Selpic are committed to providing the highest quality product and the most friendly customer-service support to our customers and understand that our success can only be achieved from your complete satisfaction.

30-Day Money Back Guarantee
Selpic’s priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to Selpic within 30 calendar days of receipt of item(s).

12-Month Replacement Warranty
We will, at our discretion, replace or refund any product that proves to be defective.

Service life of inkjet cartridge is 6 months. Bad printing performance, printing content missing, ink clogging, etc may happen while exceeding service life (based on the ex-factory serial No). For the particularity of solvent basedink and service life, goods exchange is not allowed after delivery in principle, unless the problem is caused by the quality of inkjet cartridge itself.

If the inkjet cartridge is broken for individual fault, like crashing, water inflow, abnormal circuit due to not using standard charger, repair will be given depending on the extent of malfunction. Customer will be charged for repair cost (cost of labor, material, etc) if the inkjet cartridge can be repaired.



Lifetime Support Guarantee
We will provide lifetime support for all the Selpic products. Our customer service experts will be happy to answer any question and help with any issues.

Reliable and Friendly Customer Service
We support online chat and we are ready to respond within a 24-hour time frame. Please contact us at support@selpic.com for more details.